Four types of customer-led communal stabilization
We can distinguish four types of customers: active, active, and passive presenters. What are the characteristics of the four types of customers and what to do when meeting these customers. What actions should we avoid when meeting these customers?
communal
1) Characteristics of the driving customer:
There is no impossible in my dictionary type, to overcome obstacle to achieve result, to get results quickly, to make decision quickly, to create environment by overcoming obstacles, to induce other person's behavior Sikim
What do I do when I meet these customers? We talk thickly and briefly according to situation. Be honest with your conclusions.
What should you do when you meet these customers? Do not trust me unconditionally, just believe in me, do not let your explanations overshadow your teaching, unofficial atmosphere is not good (I like formal courtesy)
2) Characteristics of a sociable customer:
They like to talk more than they listen, so they type, enthusiastic, motivate others, likes to interfere with intimidation, informs a lot of their information,
What do I do when I meet these customers? It gives praise and delegates authority. It accepts opinion and agrees. Instead of telling your story, listen to your story.
What should you do when you meet these customers? It is too easy to neglect to treat neglect !! Do not judge a book or do it in a clerk's office!
3) Characteristics of stable customers:
divided type yes, trying to avoid mutual attack, delicate and meticulous, tend to yield, calm and calm, fearing conflict
What do I do when I meet these customers? Show that you are a trustworthy person. Listen to the story and wait for the time to choose. Speak pleasantly and intimately with a human figure. Slowly say, show professionalism. Do not encourage decision making or appeal strongly.
What should you do when you meet these customers? Do not talk too fast, do not give pressure or suggest too strongly because acceptance is slow.
4) Characteristics of deliberate customers:
It is critical thinking about type, chapter, and weakness, tapping the legs and crossing, is good at information search, does not reveal his information, hates criticism of the opponent,
What do I do when I meet these customers? Show data and grounds neatly, show professionalism, explain in logical and official language, speak the point accurately, show a humble attitude.
What should you do when you meet these customers? Do not pick knowledge in front of the customer, do not tell a vague story without grounds or data, do not press it urgently because it takes time to make a decision.
'시사' 카테고리의 다른 글
[후츠파 정신] 유태인 정신 (0) | 2019.02.17 |
---|---|
명절 직장인 평균 지출 비용 (0) | 2019.02.05 |
평균 세뱃돈 적정금액 남녀별 세배 방법 (0) | 2019.02.04 |
새뱃돈 적정금액 설 인사말 모음 (0) | 2019.02.04 |
Three ways to pick good words (0) | 2019.01.27 |
4가지 고객유형 주도형 사교형 안정형 신중형 (0) | 2019.01.27 |
좋은 말을 고르는 세가지 방법 (0) | 2019.01.27 |
2019년 1월 이사하기 좋은 날 (0) | 2019.01.06 |